Marine cargo claims concern losses or damages during maritime shipping, common due to India's size and road conditions. They involve theft, damage, or loss of cargo, necessitating thorough documentation and investigation for fair settlement. Claims range from routine small cargo issues to significant losses of high-value equipment during transit.
At PCIS, we manage nationwide marine cargo claims for insurers, ranging from high-value equipment to frequent low-value cargo issues. Upon instruction receipt, our team promptly visits accident sites, conducts inspections, surveys damage, prepares joint inspection reports, collects transit documents, assesses losses, advises on subrogation rights, and settles claims fairly for all parties involved.
PCIS prioritizes quality in loss assessment, ensuring fair and prompt settlements for insurers and insureds. With a presence in 11 cities covering major states like Punjab, Himachal Pradesh, Delhi, Uttar Pradesh, and more, our robust system notifies stakeholders in real time and includes a strong escalation matrix for any unforeseen events.
Following details should be submitted while intimating the loss to the surveyor:
i. Type of loss
ii. Date and place of accident
iii. Name & Phone Number of contact person at site
iv. Invoice Number & Date
v. LR / RR / IWB Number & Date
The surveyor shall contact the insured within 1 hour of receipt of intimation.
Upon receipt of intimation the survey will be conducted within 6 working hours based on the location of the site from the nearest office
The surveyor also collects the following documents from the consignee immediately in order to expedite faster release of reports:
i. Invoice
ii. LR /RR /IWB Copy
iii. Packing list if any
It should take about 7 business days to release the cargo claim report to the insurers. The high value claims of damaged equipment are settled on the basis of actual repairs
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