Due to the COVID-19 pandemic, the insurance industry adapted to alternative methods for assessing policyholder needs beyond physical attendance. This shift is now accepted for certain lines of business, including property losses under INR 500,000, affinity and extended warranty losses, and routine losses for widely spread risks like ATM machines.
At PCIS, our robust system facilitates "On the Spot" claim settlement with minimal documentation, thanks to our experienced team led by a seasoned vertical head. Additionally, we provide desktop services for select global accounts in India on behalf of Crawford & Co., showcasing our efficiency and expertise in claims management.
We understand the market pulse and evolving expectations, particularly from Gen-Z, where efficiency is paramount. Our system prioritizes instant gratification, notifying stakeholders in real-time with minimal clicks. In case of issues, we have a robust escalation matrix in place for swift resolution, ensuring seamless operations at all times.
Desktop claims management refers to the process of handling insurance claims through digital platforms or software, eliminating the need for physical paperwork and allowing for more efficient and streamlined claim processing.
Common requirements include personal details, incident information, supporting documents (photos, receipts), and any other relevant information specific to the type of claim
Processing times vary, but digital systems often expedite the claims process. Factors such as the complexity of the claim and the information provided can influence the processing time
Desktop claims management systems are versatile and are used to handle various types of small value large volume claims.
Yes, systems facilitate communication between claimants and claims adjusters, allowing for efficient and transparent exchanges of information.
Contact the support provided by the claims management system. They should have a helpdesk or customer support team to assist with any technical difficulties you may encounter.
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